Refund & Return Policy

At Vertalign, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

Returns

To be eligible for a return:

• Your return request must be made within 14 days of receiving your order.

• The item must be unused and in its original condition and packaging.

• Items that have been used, damaged, or altered after delivery may not be eligible for a return.

• Proof of purchase or your order number may be required.

Customers are responsible for the cost of return shipping for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@vertalign.com.

Please include your order number and clear photographs of the item and packaging.

For eligible damaged, defective, or incorrect items, we will review your request and may provide a refund or another appropriate resolution. Refunds are our preferred resolution where applicable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

Original shipping charges, if any, may be non-refundable.

How to Request a Return

To request a return, contact us at:

support@vertalign.com

Please include your order number, the reason for the return, and any relevant photographs.

Vertalign reserves the right to refuse a return that does not meet the conditions of this policy.